frequently asked questions
Listed below are some of the commonly asked questions that many of the fans seem to ask.
Please take the time to look through the questions to see if any of these answer a question you may have.
Q: CAN I BUY TICKETS AT THE DOOR?
A: Yes until we reach capacity at the event. SATURDAY tickets MAY sell out online before the show. Please check our Facebook page for the most up to date information.
Q: I BOUGHT A PHOTO OP TICKET. DO I STILL NEED AN ADMISSION TICKET TO THE SHOW?
A: Yes. You need an admission ticket to enter the show. The photo op ticket is only for a photo with a star, it does not grant you admission to the show.
Q: WHEN ARE TICKETS MAILED OUT?
A: All tickets that were purchased on or before the mailing cut-off date will be mailed directly to you. Growtix mails out the wristbands starting ten days prior to the show. All tickets that were purchased AFTER the mailing cut-off date must be picked up at the WILL CALL TICKET TABLE at the show. You will need to bring the QR code that you received when you placed your order to redeem your tickets. You can either print your QR code or show your QR code on your phone. The WILL CALLTICKET TABLE is located next to our regular ticket table. VIP TICKET PACKAGES are picked up at the VIP TABLE which is in the lobby for our Cherry Hill, NJ show and downstairs at the tables near the elevator for out Hunt Valley, MD show.
Q: WHY DID I RECEIVE A QR CODE IF I PURCHASED MY TICKETS BEFORE THE MAILING CUT-OFF DATE?
A: Everyone who placed an order through GROWTIX received a QR code for their ticket order. If you received your wristbands you will not need your QR code.
Q: I HAVEN’T RECEIVED MY WRISTBANDS IN THE MAIL YET. WHAT DO I DO?
A: If you ordered using GROWTIX, just bring your QR code to the WILL CALL TICKET TABLE and we will deactivate the wristbands that were sent to you in the mail and we will issue you new activated wristbands.
Q: ARE VIP TICKETS MAILED OUT?
A: No VIP Tickets are picked up at the show. We will email all VIP ticket holders with instructions about a week before the show
Q: I BOUGHT A VIP TICKET, CAN MY FRIEND COME WITH ME TO THE JUMP THE LINE AUTOGRAPH SIGNING OR THE VIP PARTY?
A: No. VIP tickets are for the VIP ticket holder only.
Q: ARE CHILDREN ADMITTED FREE?
A: Children 10 years old and under are admitted free with a paying adult and proof of age. Children 10 years and older do require a ticket.
Q: THE GUEST I REALLY WANTED TO SEE JUST CANCELLED TO DO A MOVIE. CAN I GET A REFUND FOR MY CON TICKETS?
A: No. We don’t sell star-specific tickets. If you purchased a photo op with a star who has to cancel you will be refunded for the photo op you purchased.
Q. CAN I GIVE MY WRISTBAND TO SOMEONE ELSE TO USE WHEN I LEAVE THE SHOW?
A: No. All tickets purchased are for one person’s use only. Anyone with a reused wristband will be refused entry into the show.
Q: WHAT TIME IS MY FAVORITE STAR SIGNING AUTOGRAPHS?
A: Unless otherwise noted on the website the stars will be scheduled to be signing autographs at the following times:
Please keep in mind that these are approximate times. The stars do take short breaks and also meal breaks. Also keep in mind that they will be doing Pro Photo Ops away from their autograph tables. Sometimes due to flight schedules they may arrive late and/or leave early.
Q: WILL THE STARS BE IN COSTUME AT THEIR AUTOGRAPH TABLES?
A: No, the stars are only In Costume for their Pro Photo Ops.
Q: HOW MUCH ARE AUTOGRAPHS?
A: The autograph prices vary because the stars and/or their agents decide what their prices are. We list the autograph prices that we know on our Facebook page about 3 weeks before the show.
In order to assure a safe environment for everyone, we no longer permit real weapons of any kind at the show. Lightweight plastic fake weapons are allowed but we are not permitted to allow into the show any type of weapon that could cause any harm to our attendees. Vendors are also no longer permitted to sell real weapons at the show
Q: CAN I BRING A WEAPON FOR A GUEST TO SIGN?
A: No. In order to assure a safe environment for everyone, we no longer permit weapons of any kind at the show.
Q: CAN I COSPLAY WITH REAL WEAPONS?
A: Any real weapon that could cause physical harm may not be brought into the show. Please show us your creativity.
Q: CAN I BRING A STROLLER?
A: Although we don’t prohibit strollers, we strongly encourage you not to bring them. The con gets very crowded and maneuvering with a stroller is very difficult and not recommended.
Q: I SENT A FACEBOOK MESSAGE 5 MINUTES AGO. WHY HAVEN’T YOU ANSWERED ME?
A: The best way to communicate with us is via email. We check Facebook when we can but email is the easiest way to reach us.